Frequently Asked Questions
Here are some of the frequently asked questions. To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please send us an email at info@ercomdigital.com
Which Browser Should I Use to View Your Site?
We highly recommend that you browse with the latest version of Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, or Apple Safari.
How Do I Place an Order on ERCOMDIGITAL.COM?
Ordering on ERCOMDIGITAL.COM is easy and safe. Once you have found the item you would like to purchase, click on “Buy It Now” and then click the bag button in the upper right corner to proceed to the checkout. Follow the directions through the checkout process to complete your order. Your order will not be placed until the very end of the checkout process when you will be asked for your credit card information.
What Payment Methods Does ERCOMDIGITAL.COM Accept?
We currently accept all major credit cards, debit cards, and PayPal. For information on alternate payment methods, please contact the Customer Support team at info@ercomdigital.com.
Is It Safe to Order on ERCOMDIGITAL.COM?
Yes! We use industry-standard encryption technologies when transferring and receiving customer data exchanged with our site server.
How Safe Is My Personal Information?
Our site uses a Secure Sockets Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we secure and use your information, please consult our Privacy Policy.
How Do I Apply My Discount Code?
On the checkout page, enter your discount code under the 'Discount' field. Please note that only one discount can be applied per order, and each discount has one use per customer.
Which Currency Will I Be Charged In?
We process all orders in USD. While the content of the cart may be displayed in several currencies, you will checkout using USD at the most current exchange rate.
Can I Change or Cancel My Order?
To cancel or change your order, please email us immediately at info@ercomdigital.com (not more than 24 hours). Once our warehouse has processed your order, we will be unable to make any changes, so it is important to contact us as soon as possible.
What If I Have a Question Not Listed Here?
Contact us at info@ercomdigital.com and we will follow up with you within 24 hours.